TY  - BOOK
AU  - Lake, Neville
AU  - Hickey, Kristin
TI  - Making Customer Service Happen
SN  - 1875889515
U1  - 658.812 
PY  - 2008///
CY  - New Delhi
PB  - Viva Books
KW  - Computer Science And Engineering
KW  - Making Customer Service Happen
ER  -