TY  - BOOK
AU  - Laughlin, Sara
AU  - Wilson, Ray W
TI  - Quality Library: A Guide To Staff-Driven Improvement,Better Efficiency And Happier Customers
SN  - 8184082460
U1  - 020 
PY  - 2009///
CY  - New Delhi
PB  - Indiana
KW  - Library & Information Science
KW  - Quality Library
ER  -