TY  - BOOK
AU  - Summeas, Donna C S
TI  - Quality Management: Creating And Sustaining Organizational Effectiveness
SN  - 8131713342
U1  - 658.401 3 
PY  - 2007///
CY  - New Delhi
PB  - Pearson Education
KW  - Management
KW  - Quality Management
ER  -