TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J And Bordoloi, Sanjeev
TI  - Service Management
SN  - 9789353161149
U1  - 641.2 
PY  - 2019///
CY  - Chennai
PB  - Mc Graw Hill
KW  - Management
ER  -