TY  - BOOK
AU  - Batra, Promod
AU  - Batra, Vijay
TI  - Simple Ways To Manage Your Service Customers
SN  - 8190054791
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Think Inc
KW  - Management
KW  - Simple Ways
ER  -