TY  - BOOK
AU  - Metters, Richard [Et Al]
AU  - King-Metters, Kathryn; Pullman, Madeleine
TI  - Successful Service Operations Management
SN  - 9812542442
U1  - 658.155 4 
PY  - 2004///
CY  - New Delhi
PB  - Thomson
KW  - Management
KW  - Successful Service Operations Management
ER  -