TY  - BOOK
AU  - Greenberg, Paul
TI  - Crm At The Speed Of Light: Social Crm Strategies, Tools And Techniques For Engaging Your Customers
SN  - 9480070702523
U1  - 658.812 
PY  - 2010///
CY  - New Delhi
PB  - Mc Graw Hill
KW  - General
ER  -