TY  - BOOK
AU  - Dyche, Jill
TI  - Crm Handbook: A Business Guide To Customer Relationship Management
SN  - 9788177587623
U1  - 658.812 
PY  - 2008///
CY  - New Delhi
PB  - Pearson Education
KW  - Management
KW  - The Crm Handbook
ER  -