TY  - BOOK
AU  - Nageswara Rao, S B
AU  - Madhavi, C
TI  - Customer Service Excellence
SN  - 8173916977
U1  - 658.812 
PY  - 2004///
CY  - New Delhi
PB  - Kanishka
KW  - Customer Service
KW  - Management
ER  -