TY  - BOOK
AU  - Sturdy, Andrew
AU  - Grugulis, Irena And Willmott, Hugh
TI  - Customer Service: Empowerment And Entrapment
SN  - 333946073
U1  - 636.4 
PY  - 2001///
CY  - New Delhi
PB  - Palgrave
KW  - Customer Service
KW  - Management
ER  -