000 00510nam a2200181Ia 4500
008 221221s9999 xx 000 0 und d
020 _a8184082460
041 _aENG
082 _a020
_bLAU/Q
100 _aLaughlin, Sara
245 0 _aQuality Library
_bA Guide To Staff-Driven Improvement,Better Efficiency And Happier Customers
260 _aNew Delhi
_bIndiana
_c2009
300 _a144
650 _aLibrary & Information Science
650 _aQuality Library
700 _aWilson, Ray W
942 _cBK
999 _c27969
_d27969