| 000 | 00464nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 221221s9999 xx 000 0 und d | ||
| 020 | _a9812530541 | ||
| 041 | _aENG | ||
| 082 |
_a658.812 _bZIK/C |
||
| 100 | _aZikmund, William G | ||
| 245 | 0 | _aCustomer Relationship Management | |
| 260 |
_aNew Delhi _bJohn Wiley & Sons _c2004 |
||
| 650 | _aCustomer Relationship Management | ||
| 650 | _aManagement | ||
| 700 | _aMcleod, Raymond ; Gilbert, Faye W | ||
| 942 | _cBK | ||
| 999 |
_c6939 _d6939 |
||