| 000 | 00465nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 221221s9999 xx 000 0 und d | ||
| 020 | _a333946073 | ||
| 041 | _aENG | ||
| 082 |
_a636.4 _bSTU/C |
||
| 100 | _aSturdy, Andrew | ||
| 245 | 0 |
_aCustomer Service _bEmpowerment And Entrapment |
|
| 260 |
_aNew Delhi _bPalgrave _c2001 |
||
| 300 | _a215 | ||
| 650 | _aCustomer Service | ||
| 650 | _aManagement | ||
| 700 | _aGrugulis, Irena And Willmott, Hugh | ||
| 942 | _cBK | ||
| 999 |
_c6942 _d6942 |
||